Viride Agent and Automation Policy
1. Policy Purpose
This policy explains how Viride may use humans and software agents in delivery, support, and operations.
2. Multi-Agent and Human Interchangeability
Viride reserves the right to use humans and/or software agents interchangeably to fulfill work, quality checks, and service obligations.
3. No Single-Provider Commitment
Viride is not restricted to one agent provider, one model family, or one model version. Provider and model choices may change based on reliability, cost, safety, legal terms, and customer needs.
4. Applicable Third-Party Terms
Use of external AI or developer platforms is subject to their applicable terms and policies, including where accepted through admin setup, click-through acceptance, SDK use, or API enrollment.
We believe those terms apply where those tools are used, we believe we follow them, and we evolve our controls and practices as those terms evolve. For the latest versions, check each provider's official terms and policy pages.
5. Reasonable Precautions
- Access control and least-privilege principles.
- Operational logging and review checkpoints.
- Human oversight for sensitive workflows.
- Policy and security controls proportionate to risk.
6. No Warranty Statement for Public Users
7. Customer Agreement Priority
For customers, signed customer-specific agreements govern service levels, obligations, liability, and risk allocation. If this policy conflicts with customer-specific agreements, the signed customer documents control.
8. Contact
Questions: contact@viride.co